Canny negotiators know that people respond to anchors. If you tell me that your baseball card is for sale for $18, I’m unlikely to offer you $3.
“Some things in life cannot be fixed. They can only be carried.” Telling someone “everything happens for a reason” just makes their burden that much heavier and their circumstances more devastating. “When a person is devastated by grief, the last… Read More ›
According to Seth Godin, sometimes the best course of action when receiving feedback is to say, “Thanks. Let’s write that down.” Don’t immediately challenge or try to resolve any issues that may be implied in the feedback. Simply seek to… Read More ›